NHTSA Complaint #11204993 — 2014 RAM 3500

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS IN REVERSE, A POP SOUND OCCURRED UNDER THE FRONT OF THE VEHICLE AND THE CONTACT LOST CONTROL OF THE STEERING. THE CONTACT NOTICED THAT THE STEERING ROD WAS DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER TAKEN TO SOUTHLAND DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 6161 W PARK AVE, HOUMA, LA 70364, (985) 303-1589) WHERE IT WAS DIAGNOSED THAT THE STEERING ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 58393140. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.