NHTSA Complaint #11204809 — 2010 HONDA CIVIC

THE PAINT BEGAN TO FAIL AND I CONTACTED HONDA'S WEBSITE AS DIRECTED TO FIND ALL ISSUES (RECALL AND TSB - TECHNICAL SERVICE BULLETINS) AND THERE WERE NO ITEMS. FROM 2015 ON WE WOULD CHECK. THEN I FOUND AN ARTICLE THAT SAID IT WAS COVERED UNDER AN EXTENDED PAINT WARRANTY. I WAS NEVER CONTACTED. I CALLED HONDA AND THEY DECLINED TO FIX IT SAYING THAT I PURCHASED IT USED. THEY GAVE ME A $7000 QUOTE TO FIX THE CAR. THEY SAID BECAUSE I BOUGHT IT USED, THEY DID NOT HAVE TO CONTACT ME. THE ENTIRE CAR HAS CLEARCOAT FAILURE LEADING TO PAINT FAILURE. THE CAR HAS BEEN MAINTAINED REGULARLY, GARAGE KEPT AND WASHED / WAXED PER RECOMMENDATIONS. THE EXPERTS AND HONDA HAVE SAID THAT THIS IS A MANUFACTURING FAILURE BUT THEY DID NOT FEEL THAT THEY HAD TO TELL ALL OWNERS.