NHTSA Complaint #11204629 — 2012 KIA SORENTO

ENGINE IS CONSUMING A LARGE AMOUNT OF OIL. WE HAD TAKEN THE CAR INTO THE DEALER TO CORRECT A RECALL AFFECTING THE ENGINE OIL. THE DEALER SERVICED THE VEHICLE, THEN THE VEHICLE STARTED BURNING OIL. WE TOOK IT TO A DIFFERENT DEALER WHO REFERRED US TO THE CONSUMER AFFAIRS DEPARTMENT. CONSUMER AFFAIRS SENT IT TO THE ESCALATION DEPARTMENT. THE ESCALATION DEPARTMENT RECOMMENDED THAT WE GO TO A JUNK YARD AND GET A USED ENGINE. THEY TOOK NO RESPONSIBILITY. WE HAVE KEPT THIS CAR SERVICED BUT WE WERE TOLD BY THE DEALER THAT THE CAR NEEDS A NEW ENGINE TO THE TUNE OF $9,000.