NHTSA Complaint #11204548 — 2017 CHRYSLER PACIFICA

THIS PROBLEM OCCURS AT LEAST ONCE A WEEK. THIS HAPPENS AS THE VEHICLE IS ACCELERATING AND REACHES BETWEEN 15 TO 18 MPH. THE CAR STOPS SHIFTING AND FEELS LIKE IT IS JUST SHUTTING OFF. I HAVE TO PRESS HARD ON THE GAS PEDAL TO GET THE VEHICLE TO RESPOND. I HAVE ASKED THE SERVICE DEPARTMENT TWICE TO FIX THE PROBLEM. BOTH TIMES, THEY INFORMED ME THAT THE COMPUTER SCANNER SHOWS NO CONCERNS AND THAT THE TECHNICIAN CANNOT FIND THE PROBLEM AFTER TAKING THE VEHICLE FOR A DRIVE. THE LAST TECHNICIAN INFORMED MY THAT CHRYSLER IS DENYING THE ISSUE BECAUSE THE COMPUTER SCANNERS SHOWS NO ISSUES. HE INFORMED ME THAT CHRYSLER KNOWS ABOUT THE ISSUE AND WILL CONTINUE TO DENY IT UNTIL THE GOVERNMENT MAKES THEM. THE OTHER DAY MY HUSBAND TOOK THE VEHICLE TO THE STORE AND HE CAME BACK A NERVOUS WRECK. THIS SAME CONCERN HAPPENED TO HIM. HE SAID HE DOESN'T KNOW HOW I DRIVE THIS VEHICLE EVERYDAY. HE THOUGHT THE TRANSMISSION JUST FELL OUT OF THE CAR WHEN IT DIDN'T PROPERLY SHIFT GEARS. I HAVE THREE YOUNG CHILDREN AND HUSBAND THAT RIDE IN THIS VEHICLE WITH ME. I AM TERRIFIED THAT ONE DAY I WILL BE REAR-ENDED BECAUSE OF THE PROBLEM WITH THE TRANSMISSION. IF SOMEONE IS FOLLOWING TOO CLOSELY, ONE DAY I WILL BE HIT. I HAVE TALKED TO OTHER FRIENDS WHO HAVE THE 2018 MODEL AND THEY SAID THE SAFETY CONCERN HAS CARRIED ONTO THEIR VEHICLE AND WAS NOT CORRECTED. THIS CONCERN STARTED BEFORE 10,000 MILES AND STILL CONTINUES AT OVER 47,000 MILES.