NHTSA Complaint #11203354 — 2017 TOYOTA HIGHLANDER

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE COFFEE CUP ICON DISPLAYED ON THE INSTRUMENT PANEL DURING THE FAILURE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HUDSON TOYOTA (599 ROUTES 440 SOUTH, JERSEY CITY, NJ, 07305, (201) 201-5483). THE DEALER INSPECTED THE VEHICLE, REPLACED THE ENGINE OIL, REPLACED THE FILTERS, AND ROTATED THE TIRES. THE DEALER INFORMED THE CONTACT THAT A METAL FRAGMENT WAS LOCATED IN THE MOTOR AREA; HOWEVER, THE DEALER WAS UNABLE TO REMOVE THE METAL OBJECT THAT WAS LOCATED IN THE MOTOR. THE DEALER CONCLUDED THAT THERE WAS AN ELECTRICAL FAILURE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,966.