NHTSA Complaint #11203158 — 2017 HYUNDAI TUCSON

WE BOUGHT OUR HYUNDAI TUCSON IN SEPTEMBER 2018 AND WITHIN WEEKS, WE STARTED NOTICING PROBLEMS WITH ERRATIC ACCELERATION AND INCONSISTENT RESPONSE OF GAS PEDAL. WE HAVE GOTTEN THE CAR EVALUATED NUMEROUS TIMES, BUT NOTHING WAS DIAGNOSED TO BE CAUSING THIS. THE SERVICE DEPARTMENT KEPT SAYING THAT THERE ARE SOME KNOWN PROBLEMS WITH ACCELERATION THAT HYUNDAI HASN'T COMMUNICATED A SOLUTION TO THE SERVICE DEPARTMENT, THEREFORE THERE IS NOTHING THEY CAN DO. OFTEN TIMES THE RPM LEVEL SKYROCKETS LEAVING THE CAR WITHOUT THE ABILITY TO ACCELERATE. OUR 7-SPEED DCT IS HAVING SHIFTING PROBLEMS, HESITATION WITH ACCELERATION, AND NEAR LOSS OF POWER. THE TRANSMISSION PARTICULARLY MISBEHAVES DURING WARMER TEMPERATURES AND CERTAIN DRIVING CONDITIONS. THE TRANSMISSION PROBLEMS OCCUR WITHOUT WARNING, WHICH IS A SAFETY HAZARD. AND IS A DANGER TO EVERYONE ON THE ROAD. THE SERVICE DEPARTMENT CLAIMS THAT HYUNDAI HAS KNOWN ABOUT THE TRANSMISSION AND CONTROL MODULE PROBLEMS BUT IS NOT ABLE TO DO ANYTHING ABOUT IT. WE WOULD HAVE NEVER PURCHASED THE VEHICLES IF WE WOULD HAVE KNOWN ABOUT THE ALLEGED TRANSMISSION PROBLEMS. WE HAVE BEEN IN THE MIDDLE OF LEFT TURNS ON LARGE CITY STREETS, ALMOST GETTING HIT, BECAUSE NOBODY WAS ANTICIPATING THE SUDDEN NON RESPONSE OF THE GAS PEDAL. THIS ISSUE IS HAPPENING VERY FREQUENTLY DURING LEFT TURNS, BECAUSE YOU HAVE TO BE QUICK. WE HOPE THAT THIS PROBLEM IS TAKEN SERIOUS AS IT IS EXTREMELY DANGEROUS TO BE DRIVING WITH THIS CAR.