NHTSA Complaint #11202773 — 2014 SUBARU FORESTER

I WAS DRIVING HOME FROM WORK ON APRIL 19, 2019. I MADE A LEFT TURN AND HEARD A POP. THE CAR BECAME SQUIRRELLY. I CALLED OUR MECHANIC AND HE ASKED IF THE CAR LEANED TO ONE SIDE OR THE OTHER. I SAID YES. HE SAID IT WAS LIKELY A BAD SPRING OR STRUT. WHEN I GOT HOME I JACKED UP THE CAR AND THE RIGHT REAR SPRING WAS BROKEN. I GOT 3 QUOTES FROM TOM WOOD SUBARU. ONE FOR SPRINGS. ONE FOR STRUTS AND HARDWARE. THE LAST WAS FOR TOM WOOD TO FIX IT. I WASN'T SURE IF I LOST ANY PARTS SO I LOOKED AT THE LEFT REAR SIDE. TO MY SURPRISE, THAT SPRING WAS ALSO COMPLETELY BROKEN BUT HASN'T SNAPPED OFF THE STRUT YET. THIS SEEMS LIKE DEFECTIVE SPRINGS. THE CAR HAD 54,448 MILES AND HAS NOT CARRIED A LOT OF WEIGHT. IN MY 30+ YEARS OF DRIVING, I HAVE NEVER HAD A CAR BREAK A SPRING, LET ALONE HAVE 2 BROKEN SPRINGS.