NHTSA Complaint #11197276 — 2014 CHEVROLET VOLT
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11197276 |
| Vehicle | 2014 CHEVROLET VOLT |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | 140,650 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I WAS DRIVING ON THE FREEWAY AT 65 MILES PER HOUR. AS I BEGAN TO BRAKE BECAUSE OF TRAFFIC, 3 LIGHTS CAME ON THE VEHICLE. STABILITRAK FAILURE, ABS AND BRAKE ASSIST FAILURE. WHEN THE LIGHTS CAME ON, THERE WAS A LOSS OF BREAKING. I ALMOST CRASHED. HAD I BEEN CLOSER TO THE VEHICLES, I WOULD HAVE HAD AN ACCIDENT. FORTUNATELY, I KEEP A DISTANCE FROM THE VEHICLES IN FRONT OF ME AT ALL TIMES. I CALLED GENERAL MOTORS AND THEY TOLD ME TO TAKE IT TO THE DEALER AND THEY WOULD LOOK AT THE REPAIRS AND FIND OUT IF IT IS SOMETHING THAT IS RELATED TO THE VEHICLE'S SAFETY. WHEN I TOOK IT TO THE DEALER, I RECEIVED AN ESTIMATE FRO M JACKIE, THE TECHNICIAN AT MARK CHRISTOPHER AUTO CENTER 2131 E CONVENTION CENTER WAY, ONTARIO, CA 91764. STATED THAT THERE IS TWO SEPARATE ISSUES WITH THE VEHICLE. ONE ISSUE WAS THE STABILITRAK AND THE SECOND ISSUE HAD TO DO WITH THE ABS. EACH OF THE ITEMS WERE ESTIMATED DIFFERENTLY EVEN THOUGH THEY WERE RELATED. I ENDED UP COUGHING UP $290 FOR JUST AN INSPECTION OF BOTH ITEMS (NOT REPAIRING THEM). 160 WAS FOR THE CHECK ENGINE, STABILITRAK AND BRAKE ASSIST FALURE. THE SECOND CHARGE WAS TO LOOK AT THE ABS AT $130. I DISPUTED THE CHARGES BUT THEY STATED THAT THEY WERE VALID. WHEN I SPOKE TO THE TECHNICIAN ( JACKIE) SHE STATED THAT THE CAR WAS REPAIRED AND THE PROBLEM STEMMED DEBREE GOING IN TO THE I TOLD THEM THAT I HAD A CASE # WITH GM. JACKIE STATED THAT GM WOULD NOT HONOR THE REPAIR BECAUSE IT WAS THE SPEED SENSOR. SHE STATED THAT THE SENSOR WAS CLEANED AND THE VEHICLE DOES NOT HAVE THE PROBLEM ANYMORE. IT IS DIFFICULT TO UNDERSTAND THAT SUCH A SIMPLE FIX DOES NOT HAVE A RE-CALL. THIS IS A SAFETY SENSITIVE ISSUE THAT HAS IMPLICATIONS FOR SOCIETY AS A WHOLE. IMAGINE A PERSON DRIVING AND THEY DO NOT KNOW THE SYSTEM IS MALFUNCTIONING. THIS CAN BE HARMFUL TO PEDESTRIANS WALKING IN THE STREETS. THE SYSTEM DOES NOT ALLOW YOU TO BRAKE. PLEASE HELP!!!!!!!
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