NHTSA Complaint #11197207 — 2017 INFINITI Q50

TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE POWER STEERING FAILED TWICE. THE VEHICLE WAS TAKEN TO RAY CATENA INFINITI OF EDISON (900 US-1, EDISON, NJ 08817, (732) 603-9600) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS STILL UNDER WARRANTY. THE VEHICLE WAS REPAIRED, BUT THE CONTACT FELT UNEASY ABOUT DRIVING THE VEHICLE. SHE SPOKE WITH HER STATE'S ATTORNEY GENERAL'S OFFICE BEFORE CALLING NHTSA. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 10,276. *TT CONSUMER STATED THE VEHICLE WAS PARKED IN MY DRIVEWAY WHEN THE POWER STEERING FAILED/MALFUNCTION THE FIRST 2 TIMES, THE THIRD TIME ON MAY 2ND I WAS LEAVING THE BANK PARKING LOT WHEN IT FAILED AGAIN. IT WAS TOWED 3 TIMES TO THE DEALER (RAY CATENIA INFINITI IN NJ) THE CAR IS CURRENTLY AT THE DEALER. I DID CONTACT THE MANUFACTURER AND AFTER THE FIRST 2 FAILURES THE OFFERED ME AN EXTENDED WARRANTY OF 7 YRS/ K100 MILES, I WAS ABOUT TO ACCEPT WHEN IT HAPPENED THE FOR THE 3RD TIME AGAIN. I AM VERY AFRAID TO DRIVE THIS VEHICLE, THE NEXT TIME I MAY NOT BE SO LUCKY. I DON'T HAVE THE TIRE INFO SINCE THE CAR IS IN THE DEALER'S SHOP. *JB *DT*JB