NHTSA Complaint #11197094 — 2014 KIA SORENTO

TAKATA RECALL MY 2014 KIA SORENTO SUV AWD ENGINE IT RIED TO STALLED IN THE MIDDLE OF THE HIGHWAY ON ME AS I WAS DRIVING ON THE HIGHWAY AT 65 MPH AT THE EXIT IT STOPPED AT THE LIGHT. EVEN THOUGH I TOOK MY KIA IN THE DEALERSHIP TO HAVE A SOFTWARE UPDATED (KSDA) IN THE BEGINING OF THIS YEAR 2019. I WAS ALL MOST IN A CAR CRASH FROM THIS. BECASUE CARS ON THE HIGHWAY WERE COMING MY WAY TO GET OFF I WAS SO SCARED. I CALLED KIA DEALERSHIP. I WAS TOLD THAT MY TRUCK WAS NOT ON THE RECALL LIST. I KNEW IT WAS BECASUE MY TRUCK HAD ALL THE SYMPTOMS. I WAS TOLD TO DRIVE IT TO THE DEALERSHIP EVEN THROUGH I EXPRESS MY CONCERN THAT IT WAS SOMETHING WRONG WITH THE ENGINE I WAS STILL TOLD TO DRIVE THE TRUCK IN. THE PERSON ON THE PHONE DID NOT EVEN CARE I COULD HAVE BEEN IN A REALLY BAD ACCIDENT AS CARS WERE DRVING 65MPH. SO I ASKED MY HUSBAND TO TAKE IT IN. HE DID. KIA SAID THAT THEY WILL LOOK AT IT AND LET ME KNOW BY THE END OF THE DAY. DAY 1 NO ONE CALLED DAY 2 I CALLED KIAA TECH SAID SOMEONE WILL CALL ME MID AFTERNOON. AFTER DAY 2 NO ONE CALLED MID AFTERNOON OF DAY 2 SO ON DAY 3 I HAD TO CALL TO SEE WHAT WAS GOING ON THEN I WAS TOLD KIA WOULD REPLACE MY ENGINE WITH A BRAND NEW ENGINE NOT A REFURBUISED ENGINE. BUT I DONT THINK THAT WILL FIX THE PROBLEM.. I SAW THESE RECALLES MONTHS BEFORE THIS HAPPENED FOR OTHER SUV'S LIKE MINE. I LOOKED EVERYDAY ON THE WEBSITE STARTING IN JAN 2019 WITH MY VIN # NOTHING I AM CONCERN BECASUE AFTER RESERACH I NOTICED THAT EVEN THOUGH KIA FIXES THE PROBLEMS OF THE ENGINE IT STALKED AGAIN ON OTHER CUSTOMERS. I AM SO SCARED TO GET BACK IN THAT TRUCK. I ALSO HAD AN APPIONTMENT SCHEDULE TO FIX THE DOOR LOCKS DUE TO RECALL NOT UNLOCKING OR LOCKING ON THE RECALL WEBISTE BEFORE ALL THIS ENGINE STUFF. I MENTION THIS TO THE KIA TECH WHICH HE SAID DO NOT WORRY WE WILL FIXED THAT TOO..