NHTSA Complaint #11197035 — 2010 LEXUS RX350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11197035
Vehicle	2010 LEXUS RX350
Component	ENGINE
Date of Incident	March 31, 2019
Date Filed	April 17, 2019
Mileage	123,345 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

MY WIFE WAS COMING FROM WORK IN THE EARLY MORNING ON APRIL 1, 2019 AT HIGHWAY SPEED AROUND 70 TO 75MPH. ALL OF A SUDDEN SHE COULD HEAR BIG NOISE COMING OUT OF ENGINE, WARNING LIGHTS STARTED COMING ON THE DASH AND SHE COULD MANGE TO STOP THE CAR IN THE EMERGENCE LANE. SHE COULD SMELL THE OIL BURNING FROM THE FRONT. THE VEHICLE WAS TOWED TO THE AUTO SHOP AND WAS EVALUATED NEXT WEEK. THEY TOLD ME THAT ENGINE HAVE BIG HOLES IN THE FRONT, REAR AND AT THE BOTTOM. TRANSFER CASE ALSO GOT A BIG HOLE ALONG WITH THE BATTERY. THE VEHICLE HAS HAD A REGULAR OIL CHANGE AND ROUTING INSPECTION IN ALL THE PREVIOUS YEARS. I HAVE SHOWN THIS TO COUPLE OF REPAIR SHOPS AND THEY TOLD ME THAT THEY HAVE NEVER SEEN THIS KIND OF INSTANCE IN ANY VEHICLE AND ESPECIALLY LEXUS.

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