NHTSA Complaint #11196982 — 2010 HYUNDAI ACCENT

DRIVER SIDE VISOR FELL AND HIT MY HEAD WHILE I WAS DRIVING ON ROAD.. IT WAS HANGING THERE AND I COULDN'T SEE FOR ABOUT 30 SECONDS UNTIL I HAD TO JUST HOLD IT UP WITH MY HAND UNTIL I GOT HOME AND COULD GET A SCISSORS TO CUT THE CORD THAT KEPT IT HANGING IN MY FACE. A FEW MONTHS LATER THE PASSENGER SIDE VISOR FELL. DIDN'T THINK I SHOULD HAVE TO PAY FOR THIS, SINCE IT IS A SAFETY ISSUE AND IN 15 MINUTES I ALREADY FOUND 22 OTHER COMPLAINTS OF THIS ON THIS AND OTHER WEBSITES. CALLED HYUNDAI CUSTOMER SERVICE AND THEY SAID A CASE MANAGER, OSCAR, WOULD GET BACK TO ME IN 3-5 BUSINESS DAYS. THEY WOULDN'T GIVE ME "NATIONALS" PHONE NUMBER, WHERE HE WORKS. HE NEVER CALLED. AGAIN I CALLED CUSTOMER SERVICE, THEY SAID, SORRY, THEY WOULD SEND ANOTHER EMAIL TO OSCAR TO CALL ME WITHIN 3-5 BUSINESS DAYS. HE NEVER DID. I CALLED CUSTOMER SERVICE AGAIN. THEY SAID OSCAR USUALLY GETS BACK TO PEOPLE WITHIN 1-2 DAYS. THEN A SUPERVISOR CHANGED THE STOREY AND SAID THAT OSCAR WON'T CALL ME UNTIL I CONNECT WITH THE DEALERSHIP TO TRY TO GET THE PROBLEM FIXED. SHE SAID SHE WOULD CONTACT THE DEALERSHIP AND TELL THEM TO CALL ME. THEY NEVER DID. I CALLED THE DEALERSHIP A WEEK LATER. THEY SAID THE NO ONE EVER CONTACTED THEM (WHICH I DON'T BELIEVE...HE DIDN'T EVEN ASK MY NAME OR ANYTHING). HE SAID THEY DON'T HAVE ANYTHING TO DO WITH HYUNDAI BESIDES SELLING AND FIXING THEIR CARS! THIS WAS GLADSTONE HYUNDAI. WHEN PRESSED, HE SAID SOMETIMES A CASE MANAGER WILL CALL THEM BEFORE THE CUSTOMER COMES IN TO TELL THEM HOW TO RESOLVE THE PROBLEM. SO HYUNDAI NATIONAL (OSCAR M) IS SUPPOSED TO CALL ME.