NHTSA Complaint #11196962 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 15-20 MPH IN INCLEMENT WEATHER, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW THE VEHICLE DOWN WITHIN A SAFE DISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE BRAKE PADS WERE REPLACED THREE ADDITIONAL TIMES. ADDITIONALLY, THE CONTACT STATED THAT THE SEAL AROUND THE WINDSHIELD FAILED AND WATER LEAKED FROM THE WINDSHIELD DOWN BEHIND THE DASHBOARD. THE CONTACT STATED THAT AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED; HOWEVER, A LOANER VEHICLE WOULD NOT BE PROVIDED. SEVERAL UNKNOWN DEALERS AND THE MANUFACTURER WERE CALLED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.