NHTSA Complaint #11196945 — 2016 LINCOLN MKC UNKNOWN OR OTHER

Complaint Details

ODI Number	11196945
Vehicle	2016 LINCOLN MKC
Component	UNKNOWN OR OTHER
Date of Incident	January 22, 2019
Date Filed	April 17, 2019
Mileage	28,070 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY SYNC SOFTWARE WAS AUTOMATICALLY UPDATED FROM VERSION 2.3 TO VERSION 3.0, AFTER THAT UPDATE, MY VOICE RECOGNITION AND AUDIBLE NAVIGATION TURN-BY-TURN PROMPTS NO LONGER WORK. AFTER CONTACTING THE FORD HOTLINE I WAS INSTRUCTED TO TAKE THE CAR TO MY LOCAL DEALERSHIP. AFTER 5 HOURS DIAGNOSING THE PROBLEM, THEY CHARGED ME $100 AND INFORMED ME THAT I WOULD NEED TO HAVE THE APIM REPLACED AT AN ADDITION COST OF $800. I DID NOT HAVE THIS PART REPLACED. THIS HAS CAUSED A SERIOUS SAFETY CONCERN IN THAT I CAN NO LONGER USE HANDS-FREE MODE FOR CONTROLLING THE PHONE OR FOR ACCESSING OTHER VOICE ACTIVATED DEVICES SUCH AS NAVIGATION SYSTEM, NOR DO I RECEIVE AUDIBLE PROMPTS WHILE NAVIGATING. AFTER GOOGLING, I FIND THAT THIS ISSUE IS VERY COMMON . I FEEL THAT FORD SHOULD REPAIR THIS PROBLEM AT NO COST TO ME SINCE THEY WERE THE ONES THAT CAUSED THE PROBLEM DURING THEIR AUTOMATIC UPDATE.

Related Complaints for the 2016 LINCOLN MKC

Other UNKNOWN OR OTHER Complaints

#11712782 — January 22, 2026 — Ford does not have the parts to repair my car; my rear camera gets fuzzy at times

#11532344 — July 14, 2023 — My car has had an engine light that comes on goes off throwing a code for Cylinder One Misfire since January 2023. It...

#11509731 — March 1, 2023 — The contact owns a 2016 Lincoln MKC. The contact stated that while the vehicle was parked and unattended, the vehicle...

#11509262 — February 27, 2023 — The car got on fire while being parked and turned off.

#11449301 — January 28, 2022 — Swollen lug nuts prevent use of correct wrench or supplied wrench to remove wheel. This means inability to change a t...

Recent Complaints for the 2016 LINCOLN MKC

#11717638 — ELECTRICAL SYSTEM — February 12, 2026 — When driving you could smell fumes, it would jerk, and kick in and out of gear and would have no heat. Coolant was al...

#11717638 — ENGINE — February 12, 2026 — When driving you could smell fumes, it would jerk, and kick in and out of gear and would have no heat. Coolant was al...

#11717638 — POWER TRAIN — February 12, 2026 — When driving you could smell fumes, it would jerk, and kick in and out of gear and would have no heat. Coolant was al...

#11712783 — ENGINE — January 22, 2026 — I have a coolant leak and the dealership states that it's located in the engine.

#11704256 — BACK OVER PREVENTION — December 10, 2025 — The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER...