NHTSA Complaint #11196937 — 2016 FORD C-MAX

TL* THE CONTACT OWNS A 2016 FORD C-MAX. ON TWO SEPARATE OCCASIONS, AFTER THE VEHICLE WAS PARKED, THE CONTACT ARRIVED BACK TO WHERE THE VEHICLE WAS PARKED; HOWEVER, THE VEHICLE WAS NO LONGER IN THE PARKING SPOT. THE CONTACT STATED THAT THE VEHICLE HAD ROLLED AWAY. ON THE FIRST OCCASION, THE VEHICLE WAS PARKED ON A FLAT SURFACE. THE VEHICLE ROLLED BACKWARDS AND CRASHED INTO A TREE, CAUSING MAJOR DAMAGE TO THE VEHICLE. A POLICE REPORT WAS NOT FILED. ON THE SECOND OCCASION, THE VEHICLE ROLLED BACKWARDS AGAIN, STRUCK A TREE, AND CONTINUED ONTO THE ROADWAY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SANTA MONICA FORD LINCOLN (LOCATED AT 1230 SANTA MONICA BLVD, SANTA MONICA, CA 90404, (310) 451-1588) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO REPRODUCE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.