NHTSA Complaint #11196575 — 2013 GMC SIERRA 1500

ON 3/4/2018 I TOOK MY TRUCK IN FOR A BROKEN LEAF SPRING. WHEN THE MECHANIC WAS REPLACING THE SPRINGS, HE NOTES HOLES RUSTING IN THE TRUCKS FRAME. I DID BUY THE TRUCK USED FROM A CHEVROLET DEALER ON 3/12 2016 WITH @49,000 MILES ON IT. WITH IN 6-8 MONTHS OF OWNING THE TRUCK, IT STARTED TO RUST ON THE FENDER WELLS, AND HAD SOME RUST ON THE FRAME. WHEN I TALKED TO THE DEALER THEY SAID THERE IS NOTHING THEY CAN DO FOR ME BECAUSE THE 6 YEAR OR 100,000 MILE WARRANTY RAN OUT ON 10/1/2018. I CALLED GMC CUSTOMER CARE ABOUT THIS AND THEY DID OPEN A SERVICE REQUEST [XXX]. ON 4/8/2019 SERVICE MANAGER FOR THE DEALER TOLD ME THE GME WILL DO NOTHING FOR ME BECAUSE IT WILL COST $12,000.00 TO REPLACE FRAME BET MAY OFER ME A CERTIFICATE FOR $1000.00 TOWARDS A NEW TRUCKS. I FELL THIS IS UNEXCEPTIONABLE TO ME BECAUSE THE SAFETY OF ME AND MY FAMILY WHEN WE ARE IN THE TRUCK. WE BROUGHT THE TRUCK BECAUSE IN HAS A GOOD SAFETY RATING BE WITH HOLES RUSTING IN THE FRAME I FELL MY SAFETY IS COMPROMISED EVERY TIME I DRIVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT