NHTSA Complaint #11196482 — 2010 NISSAN VERSA

THE PARTICULARS: - BROUGHT MY VEHICLE INTO A NISSAN DEALERSHIP ON 25-JAN-2019 TO HAVE THEM HANDLE WORK RELATED TO THEIR AIR-BAG RECALL - NISSAN ALSO HAD A RECALL PROGRAM RELATIVE TO ITS FRONT-END SUSPENSION SPRINGS, HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2015/RCLRPT-15V573-4667.PDF - ON 21-AUGUST-2018, ONE OF MY SUSPENSION COILS HAD COMPLETELY ERODED AND THE OTHER COIL WAS CLOSE TO FULLY ERODING. THANKFULLY, THE WORN-OUT COILS WERE NOTICED WHILE THE CAR WAS NOT ON ANY ROADWAY. - 8/21/2018 WAS A TUESDAY. MY SUPERVISOR WAS FINE IN ALLOWING ME TO WORK REMOTELY THEN WHILE AN INDEPENDENT MECHANIC MADE THE NECESSARY REPAIRS, RELATIVE TO NHTSA 15V-573. - WHEN I HAD SET UP MY APPOINTMENT WITH THE DEALERSHIP IN MID-DEC., 2018 (FOR 1/25/19), I WAS TOLD BY THE NISSAN ON-SITE REPRESENTATIVE THAT REIMBURSEMENT FOR MY UPFRONT EXPENSES TIED TO THE WORK ON THE SUSPENSION-COIL (NHTSA) RECALL SHOULD NOT BE A PROBLEM. IT WAS JUST HER LOCATION COULD NOT FACILITATE THE REIMBURSEMENT. FISCALS ARE HANDLED BY NISSAN'S CORPORATE OFFICE. - ON 25-JAN-2019, THE NISSAN MECHANICS TOOK PHOTOS OF THE NEW COILS, IN ORDER FOR THE NISSAN CORPORATE OFFICE TO HAVE THAT PROOF. - ALAS, AFTER A SERIES OF EMAILS (WHICH I ALL HAVE) AND PHONE CALLS WITH NISSAN'S CORPORATE OFFICE, THEY CHOSE TO DENY ME ANY REIMBURSEMENT FOR A MANUFACTURER DEFECT, PER NHTSA'S 15V-573. - SO, NISSAN'S DEFECT AND RECALL HAS ME OUT OF > $1,100, THUS COSTING ME FOR THEIR DEFECT! - THEIR INTERNAL CALL-CENTER, BASED IN 0NTARI0, CLOSED CASE ON 2/11/19, WHEN NISSAN'S CORPORATE OFFICE TOLD ME THEY COULD NOT MAKE REIMBURSEMENT BECAUSE THE INDEPENDENT MECHANIC DID NOT HAVE THE WORD, "COIL" WRITTEN ON THE WORK ORDER / RECEIPT! - NISSAN SENT ME, THE CUSTOMER, INTO MINION MODE WITH THEIR DEFECT. IT IS NOT EXISTING CAR OWNERS' FAULTS NISSAN CANNOT GET NEW OWNERS TO MAKE THEIR PAYMENTS! THIS FLEECING MUST NOT HAPPEN!