NHTSA Complaint #11196164 — 2011 VOLKSWAGEN JETTA

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11196164
Vehicle	2011 VOLKSWAGEN JETTA
Component	SEATS
Date of Incident	January 24, 2019
Date Filed	April 14, 2019
Mileage	74,352 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I HAVE A PROBLEM WITH THE IGNITION KEY SWITCH THAT HAS BEEN MORE DIFFICULT TO START UP AND TURN IT OFF WHEN IS STATIONARY OF CURSE. THE SWITCH ITS GETTING STUCK OR JAMMED AND WONT MOVE ANY WHERE UNTIL SO MANY TRIES AND MOVING THE DRIVE WHEEL. I SPEND 1 HRS YESTERDAY 04/13/19 TRYING TO POWER THE ENGINE OFF BECAUSE OF THE IGNITION KEY AND MY WIFE DRIVE THE CAR TOO BUT SHE IS NOT STRONG ENOUGH TO TURN THE ENGINE OFF AND SHE CALLED ME TO HELP HER. I HAVE THIS PROBLEM SINCE JANUARY 2019 AND I DON'T KNOW WHAT I HAVE TO DO. I HAVE OTHER PROBLEM WITH THE DRIVER SEAT THAT IS CRACKING WHEN I'M DRIVING AND PRESS THE BREAK PEDAL MY SEAT MAKE A CLICK AND NOISE EVERY TIME THE CAR CHANGE THE SPEED.

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