NHTSA Complaint #11195446 — 2013 CHRYSLER 300C ELECTRICAL SYSTEM

Complaint Details

ODI Number	11195446
Vehicle	2013 CHRYSLER 300C
Component	ELECTRICAL SYSTEM
Date of Incident	February 1, 2016
Date Filed	April 10, 2019
Mileage	52,687 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. THE CONTACT STATED THAT THE HEATING AND AIR CONDITIONING WERE MALFUNCTIONING AND A KNOCKING NOISE WAS HEARD. THE FAILURES CONSTANTLY DRAINED THE BATTERY. MARK'S CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114, (505) 897-8400) REPLACED THE OEM HVAC RE-CIRCULATION ACTUATOR, BUT THE FAILURE CONTINUED LESS THAN TWO YEARS LATER. THE CONTACT FELT THAT THE MANUFACTURER HAD NOT DEVELOPED A REMEDY SINCE THE SAME OEM PART WAS BEING USED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO MELLOY CHRYSLER DODGE JEEP RAM (357 EMILIO LOPEZ RD, LOS LUNAS, NM 87031, (888) 854-4533) WHERE IT WAS DIAGNOSED THAT THE HVAC RE-CIRCULATION ACTUATOR NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 52,687.

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