NHTSA Complaint #11195397 — 2010 HYUNDAI SONATA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11195397
Vehicle	2010 HYUNDAI SONATA
Component	STRUCTURE:BODY
Date of Incident	April 7, 2019
Date Filed	April 10, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHEN WE FIRST PURCHASED THIS CAR IN 2010, A DOOR HANDLE FELL OFF IN THE FIRST COUPLE OF MONTHS. HYUNDAI REPLACED IT FREE OF CHARGE. FAST FORWARD TO 2019. CAR HAS ONLY 45,000 MILES AND IN THE SPAN OF 2 WEEKS, THE EXTERIOR REAR RIGHT PASSENGER AND THE DRIVER SIDE HANDLES CAME OFF. THIS OCCURRED WHEN OPENING THE DOORS. WHILE WE HAVE A 10 YEAR/100,000 WARRANTY, HYUNDAI WILL NOT HONOR REPLACING THE DEFECT. ESTIMATED REPAIRS ARE NEAR $500. THIS IS OBVIOUSLY A SAFETY ISSUE WITH THE DRIVER'S SIDE INOPERABLE AND REQUIRING DRIVER TO CLIMB INTO CAR. WE SEE MANY ONLINE COMPLAINTS REGARDING THIS ISSUE AND ARE DISAPPOINTED WITH HYUNDAI FOR NOT STANDING BEHIND THEIR PRODUCT. WE PURCHASED THIS CAR BECAUSE OF RELIABILITY AND TRUST AND WENT ON TO PURCHASE 2 MORE HYUNDAI VEHICLES. WE KEEP OUR CARS FOR A LONG TIME - UP TO 200,000 MILES AND HAVE NEVER HAD HANDLES FALL OFF.

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