NHTSA Complaint #11195390 — 2003 TOYOTA SEQUOIA

TL* THE CONTACT OWNS A 2003 TOYOTA SEQUOIA. THE CONTACT STATED THAT THERE WAS EXTENSIVE RUST AND CORROSION ON THE FRONT AND REAR PARTS OF THE FRAME. THE CONTACT STATED THAT THE RUST COULD CAUSE THE FRAME TO FRACTURE. ARLINGTON TOYOTA (2095 N RAND RD, PALATINE, IL 60074, (847) 485-1200) INDICATED THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER CAMPAIGN, BUT THE CONTACT WAS NOT NOTIFIED. THE DEALER STATED THAT THE STATUTE HAD EXPIRED TO PROVIDE A REMEDY. THE DEALER AND THE MANUFACTURER EXPECTED THE CONTACT TO REPLACE THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER REFUSED TO PROVIDE ASSISTANCE OTHER THAN HAVING THE DEALER REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 256,000. *BF*JB