NHTSA Complaint #11194713 — 2019 RAM 1500

SINCE PURCHASE MY 2019 RAM TRUCK HAS LOTS OF ISSUES WITH THE 12 INCH SCREEN. IT CONTROLS EVERYTHING ON THE TRUCK. THE SCREEN GOES BLANK ALL THE TIME AND YOU ARE NOT ABLE TO CONTROL ANY THING ON THE TRUCK , STEPS , AIR CONDITION, HEAT ETC.... WHEN THE SCREEN ACTS UP THE AUTO RETRACTABLE RUNNING BOARDS STAY OUT UNTIL AROUND 15 MPH. ALSO THE AC AND HEAT WILL AUTOMATICALLY COME ON AND YOU CANT SHUT IF OFF, NO CONTROLS WILL WORK. I HAVE 27 VIDEOS OF MY TRUCK NOT WORKING RIGHT AND ALL DEALER SAYS IS SORRY WE CANT DUPLICATE. THE STEERING IS ALSO ALWAYS OFF. THE STEERING WHEEL GETS OFF TO THE LEFT THEN GOES OFF TO THE RIGHT. DEALER STATES IT TAKES 500 MILES FOR IT TO AUTO ALIGN IT SELF TO RE LEARN CENTER. FEEL FREE TO CALL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT