NHTSA Complaint #11194569 — 2012 FORD F-150

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11194569
Vehicle 2012 FORD F-150
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 100,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I HAVE A 2012 F-150 WITH THE 3.5L ECOBOOST ENGINE, 100,000 MILES. I HAVE BEEN HAVING PROBLEMS WITH NO POWER BRAKES WHEN TRUCK IS INITIALLY STARTED AND THE DEALER DIAGNOSED THIS AS A FAILED VACUUM PUMP THIS TYPICALLY HAPPENS AT SLOW SPEEDS THE FIRST SEVERAL TIMES YOU STOP. A RECALL WAS FORCED IN CANADA AND A CUSTOMER SATISFACTION WARRANTY EXTENSION IS IN PLACE IN THE USA (15N05). BOTH COVER THE 2011 TO 2012 F-150 WITH ECOBOOST ENGINE. FOR SOME REASON MY VIN IS NOT INCLUDED IN THE RECALL & CUSTOMER SATISFACTION POLICY. BRAKES INTERMITTENTLY HAVE NO POWER ASSIST AND ITS VERY DIFFICULT TO STOP TRUCK, ESPECIALLY WHEN YOU ARENT EXPECTING THE BRAKES TO FAIL LIKE THAT. THIS IS A COMMON PROBLEM AND I HAVE CONTACTED FORD CUSTOMER SERVICE - BUT ALL THEY WILL TELL ME IS MY VIN ISNT COVERED. THEY NEED TO EXPAND THIS TO COVER MORE VEHICLES - ITS A HUGE SAFETY RELATED ISSUE. I CANT BELIEVE NO RECALL HAS BEEN ISSUED.

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