NHTSA Complaint #11194410 — 2008 BUICK LUCERNE

EXPERIENCED A CRANK NO START ON MY 2008 BUICK LUCERNE, DID SOME RESEARCH TO FIND THIS MAKE/MODEL/YEAR HAS A LONG HISTORY OF ISSUES WITH THE REAR ELECTRICAL CENTER DUE TO THE PLACEMENT UNDER THE BACK SEAT. THE FUEL PUMP RELAY FUSE WAS EXTREMELY BURNT AND NOTICED THE FUSE BOX WAS MELTED NEAR THE RELAY FUSE. BROUGHT MY CAR TO THE LOCAL BUICK DEALERSHIP AND THEY NOTIFIED ME A 10 YEAR "SPECIAL COVERAGE" WAS AVAILABLE ON THIS CAR BUT I WAS NEVER NOTIFIED OF THE ISSUE. I AM THE 2ND OWNER OF THIS VEHICLE. ENDED UP HAVING TO PAY FOR AN ENTIRE NEW REAR ELECTRICAL CENTER AND THE LABOR TO REPLACE IT (~$700). I CALLED GM CUSTOMER SERVICE AND THEY SAID THEY WOULDN'T BE ABLE TO DO ANYTHING ABOUT IT. IF THE ELECTRICAL BOX IS BEING BURNED AND IT'S DIRECTLY UNDER A SEAT I FEAR THIS IS A MAJOR SAFETY CONCERN. I BELIEVE THIS SHOULD HAVE WARRANTED A RECALL AND IT ABSOLUTELY SHOULD BE REQUIRED FOR GM TO NOTIFY THE CURRENT OWNER OF THE VEHICLE FOR THIS ISSUE.