NHTSA Complaint #11194352 — 2017 CHRYSLER PACIFICA

I AM CLEARLY HAVING A SHIFTING GEAR ISSUES. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED, IT HAPPENS BETWEEN 15 AND 18 MPH. THE PROBLEM IS VERY RANDOM. THIS CONDITION MY ONLY HAPPEN ONCE A MONTH OR IT COULD BE SEVERAL TIMES IN A ROW. I HAVE TAKEN THE CAR IN SEVERAL TIMES. THEY DID A SOFTWARE TRANSMISSION UPDATE. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN ON APRIL 3, 2019 AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I ALSO DRIVE THE CAR THE NEXT DAY WITH THE DEALER'S SERVICE REP. IT DID HAVE A SLIGHT LOOSE OF POWER BETWEEN 1ST AND 2ND GEAR BUT WE COULD NOT GET TO REPEAT THE HARD JERKING CONDITION THAT I WAS COMPLAINING ABOUT. THE DEALER CHECK WITH CHRYSLER AND WAS TOLD THAT THEY ARE AWARE OF THE PROBLEM BUT DO NOT HAVE A REPAIR SOLUTION AT THIS TIME. THANKS CHRYSLER!