NHTSA Complaint #11194053 — 2014 BMW X5

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. THE CONTACT STATED THAT THE VEHICLE HAD REDUCED ENGINE POWER, THE CHECK ENGNE INDICATOR ILLUMINATED, AND THE OVERALL MAINTENANCE REQUIRED MESSAGE WAS DISPLAYED. THE ENGINE ALSO EMITTED A STRONG UNKNOWN ODOR WHEN THE ENGINE WAS STARTED. THE ODOR WAS ALSO PRESENT WHEN THE ENGINE WAS SHUT OFF. THE CONTACT SPOKE WITH BMW OF FAIRFAX (2801 OLD LEE HWY, FAIRFAX, VA, 22031, (855) 213-6730) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.