NHTSA Complaint #11193830 — 2012 INFINITI G37

TL* THE CONTACT OWNS A 2012 INFINITI G37. ON SEVERAL OCCASIONS, THE DOOR LOCK ACTUATORS FAILED TO OPERATE AS INTENDED INTERMITTENTLY. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. ON ONE OCCASION, THE CONTACT HAD TO EXIT THE VEHICLE THROUGH THE PASSENGER SIDE OF THE VEHICLE. ADDITIONALLY, AFTER THE VEHICLE WAS EXITED, THE CONTACT WAS UNABLE TO LOCK THE DOOR USING THE KEY FOB OR KEY. THE CONTACT STATED THAT THE FAILURE AFFECTED ALL FOUR DOORS. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (LOCATED AT 995 RINEHART RD, SANFORD, FL 32771, (407) 915-3826) WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35038060. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.