NHTSA Complaint #11193749 — 2013 FORD ESCAPE

MY VEHICLE HAS HAD ISSUES THE LAST YEAR. IT STARTED WITH A COOLANT LEAK THAT CAME OUT OF NO WHERE WHICH STALLED MY CAR BECAUSE A WARNING CAME UP STATING IT WAS TOO HOT. I JUST ADDED COOLANT AND IT SEEMED TO BE FINE, A FEW MONTHS LATER THE SAME THING HAPPENED AGAIN AND MY ENGINE LIGHT CAME ON, I TOOK IT TO A MECHANIC AND THEY REPLACED THE SPARK PLUGS AND COILS. IT SEEMED TO BE FINE FOR A FEW MONTHS BUT I WAS CONSTANTLY HAVING COOLANT ISSUES AND HAVING TO ADD MORE. IT BECAME MORE FREQUENT AND I WAS GOING THROUGH ONE GALLON OF COOLANT A WEEK. THE CAR WOULD STALLED ALL THE TIME WITH MY KIDS IN THE CAR BUT AS SOON AS I OPENED THE RESERVOIR TO ADD MORE IT FILL ALMOST COMPLETELY BACK UP. I TOOK IT TO FORD AND THE QUOTED ME $7,100 TO FIX THE PROBLEM AND SAID I NEEDED A NEW ENGINE DUE TO A WARPED HEAD GASKET. HE ALSO TOLD ME THAT HE WOULD NOT TAKE MY MONEY BECAUSE THIS WAS A KNOWN ISSUE AND THEY KNEW WHAT THE PROBLEM WAS BY MY DESCRIPTION BEFORE EVEN RUNNING ANY TESTS, THEY ALSO SAID IT COULD LIKELY HAPPEN AGAIN. I STARTED DOING MY RESEARCH AND REALIZED THAT THIS YEAR MAKE AND MODEL OF MY VEHICLE HAD MULTIPLE RECALLS FOR THIS VERY PROBLEM BUT LOOKING UP RECALLS WITH MY VIN SHOWED MY CAR DID NOT QUALIFY WITH THIS SPECIFIC RECALL. I BELIEVE FORD SHOULD BE FIXING THIS PROBLEM BECAUSE IT IS CREATING A REAL SAFETY HAZARD FOR THE OWNERS OF THESE VEHICLES.