NHTSA Complaint #11193596 — 2012 SUBARU IMPREZA

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING, THE CONTACT HEARD A RATTLING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE, COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED METROWEST SUBARU AT (508) 651-2000 (LOCATED AT 948 WORCESTER ST, NATICK, MA 01760) AND WAS INFORMED THAT THEY COULD ONLY PERFORM TWO REPAIRS PER WEEK. THE CONTACT HAD TO SCHEDULE AN APPOINTMENT FOR SEPTEMBER OF 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. PARTS DISTRIBUTION DISCONNECT.