NHTSA Complaint #11193413 — 2013 NISSAN NV2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11193413
Vehicle 2013 NISSAN NV2500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 49,880 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

WHEN DRIVING OUR NV2500 ON A CITY STREET THE VAN JUST WENT DEAD. ENGINE QUIT, NO ELECTRICAL, NO DASH LIGHTS, NOTHING. I PUT THE VAN IN PARK AND TRIED TO RESTART. NOTHING, TOTALLY DEAD. WAITED A MINUTE OF SO AND TRIED TO RESTART - SAME AS BEFORE - NOTHING TOTALLY DEAD. OPENED THE HOOD AND CHECKED BATTERY CABLES - OK. LOOKED FOR ANY LOOSE IGNITION WIRE - OK. LOOKED UNDERNEATH VAN FOR ANY LIQUIDS COMING OUT OF ENGINE OR ANYTHING ELSE WEIRD -OK. WE CALLED AAA TO HAVE THE VAN TAKEN TO CLASSIC NISSAN IN STATESVILLE, NC. CALLED DEALER, EXPLAINED WHAT HAPPENED AND TOLD THEM VAN WAS GOING TO BE DROPPED OFF FOR EVALUATION. BEFORE AAA DRIVER GOT TO US I TRIED TO START THE VEHICLE ONE MORE TIME - WHEN I TURNED THE KEY THE LIGHTS CAME ON AND VAN STARTED UP JUST FINE. TURNED OFF AND RESTARTED NO PROBLEM. ABOUT A WEEK BEFORE THIS HAPPENED OUR VAN WAS PARKED IN OUR DRIVE OVERNIGHT. WHEN WE GOT IN AND TRIED TO START IT - DEAD... NO IGNITION, NO ELECTRICAL, NO LIGHTS. I MADE SURE IT WAS IN PARK AND TRIED AGAIN, NOTHING. WE LOOKED IN NISSAN HANDBOOK TO TROUBLE SHOOT. WAITED A FEW MINUTES AND TRIED AGAIN. STARTED RIGHT UP. CLASSIC NISSAN OF STATESVILLE REPORTED THAT OVER A 2 DAY PERIOD THE VEHICLE STARTED EVERY TIME TECH TRIED TO CRANK IT. THEY RAN THE VEHICLE FOR OVER 30 MINUTES BOTH DAYS - NO PROBLEM DETECTED. NO COMPUTER CODES. CHECKED AND TESTED BATTERY CONNECTIONS AND MAJOR GROUND CONNECTIONS - ALL FINE. I ASKED THEM ABOUT A POSSIBLE FAULTY IGNITION SWITCH AS THERE IS A RECALL FOR THAT PROBLEM FOR 166K NISSANS INCLUDING NV2500. THEY SAID IT WAS NOT FOR A 2013 NV2500. IT WOULD COST ME OVER $500 TO REPLACE THE IGNITION SWITCH ON MY OWN BUT NISSAN SERVICE GUY SAID HE COULD NOT BE SURE THAT WOULD FIX THE PROBLEM. VERY CONCERNED THAT NISSAN HAS DOCUMENTED PROBLEMS WITH IGNITION SWITCH AND THE DANGEROUS SITUATION THAT COULD ARISE WITH MAJOR STALL/ SHUTDOWN!!!

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