NHTSA Complaint #11193224 — 2013 FORD FUSION

MY VEHICLE HAD A RECALL ON IT IN 2016 FOR THE DOOR LATCHES NOT WORKING. THE LATCHES WERE SUPPOSEDLY ALL REPLACED AT THE DEALERSHIP AFTER THE RECALL. IN SEPTEMBER OF 2018,I OPENED MY BACK DOOR AND TRIED TO CLOSE IT AND IT WOULD NOT LATCH AGAIN. I HAD TO ROPE MY DOOR SHUT TO GET IT TO THE DEALERSHIP AND THE SUPPOSEDLY PUT ANOTHER LATCH ON THAT DOOR. ON FRIDAY MARCH 29 I WAS DRIVING HOME FROM WORK AND MY DRIVER SIDE DOOR UNLATCHED ON ITS OWN AGAIN. I TRIED TO SHUT IT AS I WAS DRIVING AND HAD TO STOP ON THE SIDE OF THE HIGHWAY. I TOOK IT TO THE NEAREST FORD DEALERSHIP TO ME AND THEY TOLD ME I WOULD HAVE TO PAY FULL PRICE FOR THE RECALL. THE DEALERSHIP I GOT THE CAR AT IS TOO FAR SO I CALLED THEM TO HAVE IT TOWED THERE BUT THEY WOULD NOT HONOR THE RECALL. ON THE MORNING OF APRIL 1 I SPOKE WITH FORD CUSTOMER CARE AND THAT THERE IS NOTHING THAT THEY CAN DO. MY CAR IS UNDRIVEABLE AND FORD WILL NOT HELP WITH THE PROBLEM. FORD EXPECTS ME TO PAY $600 EVERY 6 MONTHS WHEN THEIR RECALLED PARTS STOPPED WORKING OR NOT DRIVE MY CAR AT ALL. MY DOOR FLUNG OPEN WHILE I WAS ON THE ROAD AND THAT IS EXTREMELY DANGEROUS AS I COULD HAVE FALLEN OUT OR HIT SOMEONE AND CAUSED A WRECK.I BELIEVE IT IS VERY DANGEROUS TO DRIVE MY CAR IN ITS CURRENT CONDITION. MY DOOR HAS TO BE ROPED SHUT SO THAT NO ONE WILL TRY TO STEAL MY CAR OR SOMETHING OUT OF MY CAR. THE DOOR WILL NOT EVEN STAY CLOSED DUE TO THE WIND. THE RECALL MAY HAVE BEEN DONE BUT THE PROBLEM STILL REMAINS.