NHTSA Complaint #11193001 — 2004 TOYOTA PRIUS
ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA
Complaint Details
| ODI Number | 11193001 |
| Vehicle | 2004 TOYOTA PRIUS |
| Component | ELECTRONIC STABILITY CONTROL (ESC) |
| Date of Incident | |
| Date Filed | |
| Mileage | 5 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
(COMBINATION METER PROBLEM) WHILE DRIVING AT NIGHT ON THE FREEWAY THE ENTIRE INSTRUMENT PANEL (DASH BOARD) STARTED BLINKING ON AND OFF. FOR OUR SAFETY, WE DECIDED TO SLOW DOWN AND EXIT THE FREEWAY AND STOP IN A SAFE AREA. WE TURNED THE IGNITION OFF, THEN STARTED THE CAR, WITH NOTHING APPEARING ON THE INSTRUMENT PANEL BESIDE THE CHECK ENGINE LIGHT. WE LOST THE SPEEDOMETER, ALL GAUGES AND ALL THE ELECTRICAL AND ELECTRONICS WHICH NORMALLY HELPS TO GUIDE OUR DRIVING.WE HAD TO TAKE THE CAR TO THE TOYOTA DEALER THE FOLLOWING MORNING WHICH TOOK SEVEN DAYS TO REPLACE THE COMBO METER. I LATER FOUND OUT THAT THIS ISSUE IS NOT KNEW AND THERE WAS A LETTER ISSUED BY TOYOTA TITLED (2004 TO CERTAIN 2009 MODEL YEAR PRIUS VEHICLES COMBINATION METER WARRANTY ENHANCEMENT NOTICE). THE LETTER STATED THAT THEY HAD PROBLEMS WITH SOME OF THESE PRIUS YEAR MODELS AND THAT IF THE OWNER DID NOT EXPERIENCE THIS CONDITION TO FILE THE LETTER IN THEIR VEHICLE'S OWNER'S WARRANTY INFORMATION BOOKLET. HERE IS MY REQUEST: THIS SHOULD NOT BE A WARRANTY ISSUE BUT SHOULD HAVE BEEN A SAFETY RECALL AS DEPENDING OF THE NUMBER OF MILES THE VEHICLE IS DRIVEN, THIS ISSUE SEEMS TO SOONER OR LATER OCCUR. I REPAIRED MY VEHICLE AND PAID FOR ALL THE REPAIRS, ALL I NEED NOW IS FOR THE NHTSA TO LOOK INTO THIS PROBLEM, INVESTIGATE IT AND HAVE TOYOTA SEND A RECALL LETTER RATHER THAN AN EXTENDED WARRANTY. THIS WAY I CAN RECEIVE A REIMBURSEMENT FOR THE REPAIRS. HERE IS A LINK TO THE LETTER AND ALL CONSUMERS COMPLAINTS: HTTPS://WWW.TOYOHEADQUARTERS.COM/THREADS/2004-2009-TOYOTA-PRIUS-COMBINATION-METER-WARRANTY-EXTENSION-ZTV.174/ I BELIEVE FOR THE SAFETY OF ALL PRIUS DRIVERS IN THE USA, THIS SHOULD BE CHANGED TO A RECALL SINCE MANY OF THESE MODEL AND YEAR PRIUS VEHICLES ARE STILL ON THE ROAD AND WILL REACH A CERTAIN MILEAGE TO MAKE TO COMBINATION METER FAIL.
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