NHTSA Complaint #11192390 — 2017 CHEVROLET SILVERADO

TL* THE CONTACT OWNED A 2017 CHEVROLET SILVERADO. WHEN THE CONTACT PULLED INTO HIS DRIVEWAY AND PLUGGED IN THE BLOCK HEATER, THE VEHICLE CAUGHT FIRE A FEW MINUTES LATER IN THE ENGINE COMPARTMENT. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL TO MOVE IT AWAY FROM HIS HOUSE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. BOTH THE MANUFACTURER AND INSURANCE COMPANY SENT FIRE INVESTIGATORS TO EXAMINE THE VEHICLE. THE CONTACT SUBMITTED A FIRE REPORT TO HIS INSURANCE COMPANY. A POLICE REPORT WAS FILED. BOTH INVESTIGATORS STATED THAT IT COULD TAKE UP TO 90 DAYS TO REPORT THEIR FINDINGS. THE INSURANCE COMPANY OFFERED A BUYOUT FOR THE TOTAL LOSS OF THE VEHICLE; HOWEVER, THE CONTACT WANTED TO SEE WHAT THE MANUFACTURER WOULD OFFER. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 24,500. ..*BF *TR