NHTSA Complaint #11192376 — 2017 BMW X5 AIR BAGS

Complaint Details

ODI Number	11192376
Vehicle	2017 BMW X5
Component	AIR BAGS
Date of Incident	March 28, 2019
Date Filed	March 29, 2019
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.

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