NHTSA Complaint #11192265 — 2014 FORD EXPLORER

WHEEL WOULD LOCK UP WHEN STARTING THE CAR TO DRIVE. LIGHT CAME ON STATING STEERING ASSIST FAULT SERVICE REQUIRED. THIS VEHICLE ONLY HAS 69,306.7 MILES ON IT AND IS ONLY USED TO GO BACK AND FORTH TO WORK AND WAS PURCHASED IN SEPTEMBER 2014 AND NOW IT IS MARCH 2019. TOOK TO FORD DEALERSHIP FOR DIAGNOSTIC AND WAS TOLD THAT IT IS THE ELECTRONIC POWER STEERING RACK AND WAS NOT COVERED UNDER WARRANTY AND WOULD COST ME OVER $2,000.00 TO FIX. IT HAS TO BE FIXED BECAUSE ITS A SAFETY ISSUE AND THIS VEHICLE IS USED TO TRANSPORT MY CHILDREN. FORD NEEDS TO TAKE RESPONSIBILITY FOR THIS AND RECALL DUE TO BEING A SAFETY HAZARD. WHAT IF I WAS ON THE HIGHWAY AND THE STEERING LOCKED UP, OR IF MY TEENAGE DAUGHTER THAT JUST GOT HER LICENSE AND IS AN INEXPERIENCED DRIVER WAS DRIVING THIS CAR AND THE STEERING LOCKED UP?THIS COULD BE FATAL.