NHTSA Complaint #11191998 — 2007 MITSUBISHI OUTLANDER

TOOK MY 2007 MITSUBISHI OUTLANDER XLS V-6 TO DEALERSHIP FOR SEVERAL RECALLS INCLUDING RECALL NO. 16V-458 / SR-16-003 ON MAY 05, 2018. I PICKED UP MY VEHICLE AND WAS TOLD IT DID NOT REQUIRE THE CROSS MEMBER REPLACEMENT AND THE ANTI CORROSION SPRAY WAS PERFORMED. AROUND 7:00 PM EDT SATURDAY, MARCH 23, 2019 WHILE ENTERING A EXIT LANE ON US 119 NORTHBOUND AT THE GREEN ROAD EXIT, MY CAR MADE A LOUD GRINDING SOUND AND STARTING PULLING VERY HARD TO THE LEFT AND CAME TO AN ABRUPT STOP AFTER APPROXIMATELY 10-15 FEET. FORTUNATELY, I WAS ENTERING THE TURN LANE AND WAS SLOWING DOWN OR IT COULD HAVE EASILY FORCE ME INTO THE MEDIUM DIVIDER OR EVEN INTO ONCOMING TRAFFIC. I COULD NOT MOVE THE VEHICLE FORWARD AND PUT MY EMERGENCY FLASHERS ON TO AVOID BEING REAR ENDED BY ONCOMING TRAFFIC. I WAS VERY CONCERNED AS I HAD MY 3 YEAR OLD GRAND DAUGHTER WITH ME AND IT IS A VERY CONGESTED AREA. I TRIED TO EXIT THE VEHICLE TO SEE IF I COULD DETERMINE WHAT WAS WRONG. THE DRIVER DOOR HAD TO BE FORCED OPEN AS I LATER DISCOVERED AFTER EXITING THE VEHICLE THAT THE FROM LEFT FENDER HAD BEEN PUSHED BACK INTO THE DOOR AREA BY THE FRONT TIRE. AFTER A QUICK INSPECTION IT APPEARED THE CONTROL ARM BROKE. AFTER REMOVING THE TIRE, IT WAS EVIDENT THAT THE CROSS MEMBER HAD SEPARATED FROM THE VEHICLE DUE TO EXTREME CORROSION CAUSING THE LOSS OF CONTROL AND ABRUPT STOP. THIS IS THE EXACT PROBLEM I HAD TAKEN IT INTO THE DEALERSHIP FOR THE RECALL AND WAS TOLD MINE DID NOT NEED REPLACED. I AM ATTACHING PICTURES OF THE VEHICLE TO SHOW THE MISSING AND BROKEN CROSS MEMBER. THERE IS NO WAY THIS CORRODED TO THE FAILURE POINT SINCE THE RECALL REPAIR WAS ALLEGEDLY COMPLETED. FURTHER MORE, IF TREATING THE AREA WAS SUPPOSEDLY SUFFICIENT TO PREVENT FURTHER CORROSION (AS OPPOSED TO THE REPLACEMENT OF THE CROSS MEMBER), THIS FAILURE SHOULD NOT HAVE TAKEN PLACE. THEREFORE, EVERY CROSS MEMBER SHOULD BE REPLACED!