NHTSA Complaint #11191782 — 2017 FORD EXPLORER

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT ALL FOUR TIRES WERE ROTATED AND IT WAS OBSERVED THAT THE TREAD ON THE DRIVER'S SIDE TIRE WAS MISSING CHUNKS OF RUBBER. THE CONTACT HAD AN UNKNOWN FORD DEALER CONTACT THE TIRE MANUFACTURER ON HIS BEHALF. THE MANUFACTURER INFORMED THE DEALER THAT THE VEHICLE HAD 40,000 MILES, WHICH EXCEEDED THE WARRANTY COVERAGE. THE TIRES WERE INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T024000 (TIRES). THE TIRE MANUFACTURER HAD NOT RESPONDED BACK TO THE CONTACT DIRECTLY. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 20,000.