NHTSA Complaint #11191594 — 2016 FORD TRANSIT

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. WHILE DRIVING APPROXIMATELY 60 MPH, AN UNUSUAL NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE DRIVESHAFT HAD SPLIT IN TWO WITHOUT WARNING. THE VEHICLE SKIDDED AS IT WAS PULLED OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WERE A LOT OF DAMAGES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO CROSSROADS FORD OF FUQUAY-VARINA (919-552-2228, LOCATED AT 3217 N MAIN ST, FUQUAY-VARINA, NC 27526). THE DEALER STATED THAT THE VEHICLE SHOULD HAVE BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE CONTACT STATED THAT THE RECALL NOTICE WAS NOT RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.