NHTSA Complaint #11191283 — 2017 FORD ESCAPE

MY FORD ESCAPE HAS THE ENGINE START/STOP FEATURE. SEVERAL TIMES, WHEN STOPPED, AND I LIFT MY FOOT OFF THE BREAK TO BEGIN DRIVING AGAIN, THE VEHICLE MESSAGING STATES THAT I MUST PUT THE CAR IN PARK AND TURN OFF THE VEHICLE AND RESTART. I CALLED THE DEALERSHIP ABOUT THIS (SUBURBAN IN STERLING HEIGHTS, MI) AND THE SERVICE ADVISOR INDICATED THAT THIS IS A KNOWN ISSUE WITH THE ESCAPES AND THAT I CAN COME IN FOR A SOFTWARE FLASH THAT WILL TAKE A FEW HOURS TO FIX. JUST WONDERING IF THIS WOULD BE A SAFETY RECALL? THE SERVICE ADVISOR SAID THAT HE HAS SEEN SEVERAL OF THESE SITUATIONS COME IN FOR REPAIR. SHOULDN'T FORD BE CONTACTING THEIR CUSTOMERS IF THIS IS A KNOWN ISSUE? THE VEHICLE STOPPED WHEN I WAS IN TRAFFIC AND AT A DEAD STOP, AND ALSO, TURNED OFF AT A RED LIGHT, AND WHEN TURNED GREEN, I HAD TO TURN OFF CAR AND RESTART. IT HAS BEEN VERY SCARY.