NHTSA Complaint #11191282 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11191282
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	March 22, 2019
Date Filed	March 25, 2019
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

POWER STEERING ASST. WENT OUT. ON CHECKING, THERE IS A FORD RECALL 14S05 FOR THAT PROBLEM. ACCORDING TO FORD, THE RECALL WORK WAS PREFORMED ON SEPT 11, 2014 BY JOE COOPER FORD. THEY FURNISHED ME A DOCUMENT # 680882E. I WAS NEVER INFORMED OF THIS WORK AND DO NOT THINK IT WAS PREFORMED. THE TORQUE SENSOR HAS GONE OUT AND THE CAR WENT INTO SUDDEN MANUAL STEERING WHILE DRIVING WHICH WAS DIFFICULT TO PERFORM. I WAS AFRAID I WOULD HAVE AN ACCIDENT. I WAS DRIVING ON A CITY STREET IN TULSA OK AT 40 MPH WHEN THE POWER ASSIST WENT OUT WITHOUT WARNING OF ANY KIND. I BELIEVE FORD SHOULD HAVE INFORMED ME OF THE PROBLEM AND REPLACED THE FAULTY TORQUE SENSOR AT THE TIME OF THE WARRANTY WORK

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