NHTSA Complaint #11191174 — 2013 HYUNDAI TUCSON

MARCH 20,2019 MY SUV SHUT DOWN, WITHOUT WARNING, WHILE I WAS DRIVING IN A RESIDENTIAL AREA. I TRIED TO START IT AGAIN, BUT WASN'T SUCCESSFUL. MY INTERIOR LIGHTS, HORN, AND RADIO WAS STILL WORKING, AND I HAD A FULL TANK OF GAS. LUCKILY, I WASN'T IN REAL TRAFFIC OR ON THE HIGHWAY, BECAUSE IT COULD'VE BEEN WORSE. I HAD MY VEHICLE TOWED, AND IT ARRIVED AT FENTON HYUNDAI OF MESQUITE, IN MESQUITE TX, AT APPROXIMATELY 6:54 A.M. I CALLED THE DEALERSHIP, AROUND 9 A.M., AND NO ONE IN THE SERVICE DEPARTMENT COULD TELL ME WHAT WAS GOING ON OR WHAT THE PROBLEM. I WAS TOLD TO "GIVE THEM A CALL BACK IN A FEW HOUR". AT APPROXIMATELY 3:56 PM, I CALLED AND SPOKE THE SUPERVISOR OVER THE SERVICE DEPARTMENT, AND WAS TOLD THAT "I MAY NEED A NEW ENGINE AND YOUR WARRANTY EXPIRED AT 60,000 MILES AND YOU HAVE 88,000 + MILES ON YOUR SUV". I INFORMED THE SUPERVISOR THAT I HAD GAP AND WAS COVER ROOF TO ROAD, BUMPER TO BUMPER, FOR 10 YEARS OR 100,000, WHICHEVER COMES 1ST. I WAS ALSO TOLD THAT THAT WARRANTY WASN'T IN THEIR SYSTEM. ON MARCH 21, 2019, AT APPROXIMATELY 9:20 A.M., I ARRIVED AT THE DEALERSHIP, WITH MY CONTRACTS AND ASKED FOR THE SERVICE DEPARTMENT SUPERVISOR AND ATTEMPTED TO SHOW HIM MY CONTRACT AND HE STATED "THIS ISN'T A GAP ISSUE. I STILL WAITING ON ANSWER FROM HYUNDAI, ON HOW WE SHOULD HANDLE IT". AT THAT POUINT, I ASKED FOR A LOANER CAR, UNTIL MINE WAS FIXED AND READY FOR PICK UP, BUT WAS TOLD THAT ALL 23 LOANER CARS WERE IN USE. NO OTHER OPTION WAS OFFERED. FAST FORWARD, TO TODAY, MARCH 24,2019, STILL NO LOANER OR RENTAL, AND NO ANSWERS REGARDING MY VEHICLE. MY VEHICLE WAS PURCHASED BRAND NEW AND IS ONLY 6 YEARS OLD.