NHTSA Complaint #11190630 — 2017 CHRYSLER PACIFICA SUSPENSION

Complaint Details

ODI Number	11190630
Vehicle	2017 CHRYSLER PACIFICA
Component	SUSPENSION
Date of Incident	January 3, 2019
Date Filed	March 21, 2019
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WE HAVE A 2017 PACIFICA AND NOTICED A CLUNKING IN THE FRONT OF THE CAR WE ARE ABOUT 4,000 MILES OVER THE 36,000 WARRANTY AND THEY ARE TELLING US THAT THE DRIVER SIDE STRUT NEEDS TO BE REPLACED AND CHRYSLER IS NOT WILLING TO BUDGE AND FIX THIS PROBLEM. I ACCEPTED THIS DECISION AND WENT TO PURCHASE THE PART FROM A PART SHOP AND NO ONE CAN GET A REPLACEMENT STRUT FOR A 2017 PACIFICA. I FEEL THIS SHOULD BE COVERED AND IS NOT SOMETHING THAT SHOULD HAVE GONE BAD THIS SOON.

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