NHTSA Complaint #11190619 — 2016 FORD C-MAX HYBRID

TOUCHSCREEPROBLEMS BEGAN WITH GPS GLITCHES IN DEC 2018, AND HAVE GOTTEN STEADILY WORSE...AS OF TODAY - TOUCHSCREEN DASHBOARD IS NOT WORKING - INCLUDING REAR VIEW CAMERA, HANDLESS FEATURES, GPS, CD PLAYER, ENTERTAINMENT/AUDIO SYSTEM. N SOMETIMES REMAINS ON EVEN AFTER THE CAR HAS BEEN TURNED OFF. REQUIRES REPEATED TURNING ON AND OFF OF CAR, AND LOCKING/UNLOCKING THE DOORS TO HAVE TOUCHSCREEN FINALLY TURN OFF. HAVE CONTACTED FORD MULTIPLE TIMES, AND FOLLOWED THEIR DIRECTIONS TO TRY AND UPDATE SYSTEM, AND HAS NOT WORKED. NOW FORD WANTS ME TO TAKE THE CAR TO THE DEALERSHIP, BUT THE CAR (WHILE LESS THAN 3 YEARS OLD), IS OVER 36,000 MILES, SO WARRANTY HAS EXPIRED. ON INTERNET, SEEMS LIKE MANY OTHER FOLKS ARE ALSO HAVING THIS PROBLEM. FRIENDS HAVE 2017 FORD FUSION, WHICH IS HAVING THE EXACT SAME ISSUES, BUT SINCE IT IS STILL UNDER WARRANTY, FORD IS REPLACING THEIR TOUCHSCREEN UNIT FOR FREE. THIS IS OBVIOUSLY A FACTORY DEFECT, AND FORD SHOULD DO A RECALL.