NHTSA Complaint #11190601 — 2012 CHEVROLET TRAVERSE

I NOTICED THE CAR RUNNING A BIT ROUGHER THAN NORMAL AND ADVISED MY HUSBAND. THEN THE CAR TOOK A COUPLE ATTEMPTS TO START. MY HUSBAND RESEARCHED THE ISSUE WITH AN OEM READER AND RECEIVED ERROR CODES THAT INDICATED IT MIGHT BE THE TIMING CHAIN. WE TOOK IT TO OUR MECHANIC WHO AGREED BUT ADVISED US THAT GM HAD A TIB WHICH EXTENDED THE WARRANTY TO 120,000 MILES DUE TO A PROBLEMATIC ISSUE WITH THEIR TIMING CHAINS. WE HAD THE VEHICLE TOWED TO A GM DEALERSHIP. THEY CONFIRMED THAT THE TIMING CHAIN WAS LOOSE AND ADVISED THAT IT DAMAGED THE ENGINE WHICH WOULD NEED TO BE REPLACED AT THE COST OF $9000. MY HUSBAND CONTACTED GM SEVERAL TIMES ONLY TO BE ADVISED THAT, ALTHOUGH THE SAME ISSUE, THE TIB DID NOT APPLY TO OUR VIN. I HAVE CONTACT GM SEVERAL TIMES TO DISCUSS WHY THIS SEEMS TO BE A CHRONIC PROBLEM WITH TRAVERSES FOR SEVERAL CONSECUTIVE MODEL YEARS, HOWEVER THEY ARE NOT WILLING TO DISCUSS THE ISSUE AS THEIR CANNED ANSWER IS IT'S OUTSIDE THE WARRANTY PERIOD. WE HAVE 107,000 MILES ON OUR VEHICLE AND WOULD NEVER HAVE PURCHASED THIS CAR HAD WE BEEN AWARE OF THE CATASTROPHIC ISSUES WITH THE TIMING CHAIN. I HAVE BEEN ONLINE AND SEE SO MANY FAMILIES EXPERIENCING THIS SAME ISSUE WITH NO ASSISTANCE FROM GM. THEY OFFERED US $3000 TOWARDS A NEW CAR, HOWEVER, AT THIS TIME, WE ARE NOT IN A POSITION TO READILY ACCEPT A CAR PAYMENT. WE HAVE TWO SONS IN COLLEGE AND ARE NOT LOOKING AT HAVING TO GO INTO DEBT TO CORRECT A PROBLEM THAT WE DON'T BELIEVE WE SHOULD BE HAVING. THE CAR WAS AT THE DEALERSHIP AND RECEIVED A 153 POINT INSPECTION ONLY 4 WEEKS PRIOR TO THIS TIMING CHAIN FAILURE AND THEY DID NOT REPORT ANY ISSUES TO US. WITH THE NUMBER OF CONSUMERS REPORTING THIS ISSUE, I HOPE THERE WILL BE AN INVESTIGATION AND COMPENSATION TO THOSE OF US WHO TRUSTED IN GM TO MANUFACTURER A CAR THAT WE COULD ENJOY AFTER IT WAS PAID FOR. WE PAID OUR FINAL PAYMENT IN NOVEMBER OF 2018.