NHTSA Complaint #11190586 — 2014 KIA SOUL

3/10/19 VEHICLE SHOWED FLUTTERING ENGINE LIGHT WHILE DRIVING ON RESIDENTIAL STREET (35 MPH). CHECKED, FOUND WAS 3 QTS LOW ON OIL AT 1 WEEK AFTER OIL CHANGE WHEN VEHICLE HAS SHOWN NO NOTICEABLE OIL CONSUMPTION PREVIOUSLY. MAINTENANCE RECORDS SHOW ON SCHEDULE OR BETTER SINCE PURCHASE. DEALER STATES INTERNAL ENGINE DAMAGE @84,526 MILES - SYMPTOMS MATCH RECALL 19V-120, INCLUDING OBDII CODE & CATALYTIC CONV, BUT IS DENIED BY MANUFACTURER UNTIL THE POSSIBILITY OF LEGAL ACTION & MEDIA COVERAGE IS BROUGHT UP. IS NOW BEING 'REVIEWED' BY MANUFACTURER, WHILE NO USUAL DEALER ASSISTANCE - MOST ESPECIALLY 'LOANER' VEHICLE - IS PROVIDED. IMPORTANT: AS STATED IN THE NHTSA SAFETY REPORT, KIA DOES NOT PRODUCE VINS SEQUENTIALLY, THUS THE USUAL MANUFACTURER'S VIN DATABASE METHOD APPEARS INEFFECTIVE - A VIN SEARCH TURNS UP NO RECALL FOR THIS VEHICLE, INCLUDING PREVIOUS ONES IT HAS BEEN SERVICED FOR, A RESULT REPORTED BY OTHER KIA OWNERS SPOKEN TO WHILE WAITING AT THE DEALER'S SERVICE CENTER. THIS MAY BE THE REASON FOR THE WIDESPREAD ISSUES WITH RECALL DENIAL.