NHTSA Complaint #11190555 — 2005 CHEVROLET MALIBU MAXX

GM RECALLED SEVERAL VEHICLES FOR PROBLEMS WITH THE POWER STEERING AND ELECTRIC STEERING ASSIST IN 2014. ACCORDING TO THE GM NEWSBRIEF, "IF POWER STEERING ASSIST IS LOST, A MESSAGE DISPLAYS ON THE DRIVER INFORMATION CENTER AND A CHIME SOUND TO INFORM THE DRIVER. STEERING CONTROL CAN BE MAINTAINED BECAUSE THE VEHICLE WILL REVERT TO MANUAL STEERING, BUT GREATER DRIVER EFFORT WOULD BE REQUIRED AT LOW VEHICLE SPEEDS, WHICH COULD INCREASE THE RISK OF A CRASH." CHIPMAN & TAYLOR, A CERTIFIED GM DEALER AND SERVICE REPAIR SHOP, HAS INDICATED THAT THE AFOREMENTIONED UNITS ARE FAILING IN MY VEHICLE WHICH WAS IDENTIFIED AS ONE OF THE VEHICLES IN THE RECALL. HOWEVER, THEY INDICATED THAT THE 2005 CHEVY MALIBU MAXX LS WAS NOT ELIGIBLE FOR THE FULL REPAIR AND ONLY REPLACED A SINGULAR PART WHICH DID NOT FIX THE ISSUE THAT THEY WERE ATTEMPTING TO RESOLVE VIA THEIR RECALL PROCEDURE. IT IS BOTH IRRESPONSIBLE AND REPREHENSIBLE THAT THEY ARE AWARE OF THE ISSUE, MADE A STATEMENT REGARDING THEIR INTENT TO REMEDY THE SITUATION, AND SIMULTANEOUSLY FAILED TO FOLLOW THROUGH WITH THEIR PROMISES TO CONSUMERS. THIS TYPE OF NEGLIGENCE PUTS EVERY PERSON ON THE ROAD AT RISK. 'WITH THESE SAFETY RECALLS AND LIFETIME WARRANTIES, WE ARE GOING AFTER EVERY CAR THAT MIGHT HAVE THIS PROBLEM, AND WE ARE GOING TO MAKE IT RIGHT. WE HAVE RECALLED SOME OF THESE VEHICLES BEFORE FOR THE SAME ISSUE AND OFFERED EXTENDED WARRANTIES ON OTHERS, BUT WE DID NOT DO ENOUGH.' THEIR FAILURE TO FOLLOW THROUGH WITH THEIR PROMISE IS AN ATROCITY OF MONUMENTAL PROPORTIONS AND SHOULD NOT BE TAKEN LIGHTLY. 612,203 VEHICLES WERE AFFECTED BY THIS RECALL AND GM HAS THE AUDACITY TO ALLOW CITIZENS TO BE PLACED IN GRAVE DANGER DUE TO THEIR NEGLIGENCE.