NHTSA Complaint #11190534 — 2017 FORD ESCAPE

WHILE STOPPED AT A RED LIGHT AT A BUSY INTERSECTION, THE AUTOMATIC START STOP FEATURE SHUT OFF THE ENGINE, HOWEVER, WHEN THE BRAKE WAS RELEASED THE ENGINE DID NOT RESTART. A MESSAGE FLASHED GIVING DIRECTIONS TO PUT THE VEHICLE IN PARK AND RESTART THE ENGINE MANUALLY. THAT WORKED BUT A FEW DAYS LATER THE ENGINE SHUT OFF WHILE CRUISING ON A CITY STREET AND DISPLAYED THE SAME MESSAGE. AFTER PUTTING THE VEHICLE IN PARK AND RESTARTING, THE START/STOP FEATURE DID NOT WORK AT ALL. TURNING THE CAR OFF AND RESTARTING IT DID NOT RESET THE AUTOMATIC FEATURE. THE ON OFF SWITCH DID NOT RESTART THE FEATURE AND THE SYSTEM INFORMATION DISPLAY STATED THAT ALL SYSTEMS WERE FUNCTIONING NORMALLY. IT TOOK A VISIT TO A FORD DEALERSHIP WHO RAN A DIAGNOSTIC TO THEN RESET THE SYSTEM. THE DEALERSHIP DID NOT OFFER ANY INFORMATION ON WHY THIS HAPPENED OR IF IT COULD HAPPEN AGAIN. DOING A BIT OF RESEARCH, I FOUND TSB #SSM 47043 ADDRESSING THIS ISSUE.