NHTSA Complaint #11190413 — 2014 KIA SORENTO

THE END OF OCTOBER 2018 MY 2014 KIA SORENTO MOTOR BLEW UP. WE HEARD THE KNOCKING ON A WEEKEND, KIA SAID TO BRING IT IN AND IT STALLED HALFWAY THERE. HAD TO CALL MY INSURANCE BECAUSE KIA WOULD NOT PAY FOR TOWING. MY KIA HAD BEEN CHECKED THE YEAR BEFORE FOR THE ENGINE RECALL, OF COURSE IT PASSED. IT TOOK 2 MONTHS TO GET MY CAR BACK, THEY DID PROVIDE A RENTAL. A MONTH LATER (JAN. 2019) I SMELLED GASOLINE VERY STRONG IN MY CAR. HAD MY HUSBAND TEST DRIVE IT TO MAKE SURE THAT IS WHAT IT WAS BECAUSE I HAD JUST PUT IN A FULL TANK OF GAS. SURE ENOUGH I CALLED WARNER KIA OF PARKERSBURG AGAIN, ONCE AGAIN REFUSED TOWING EVEN THOUGH I ALREADY KNEW ABOUT THE ISSUE WITH THE FUEL LINES FROM THE ENGINE REPLACEMENT. I HAD TO CALL KIA CONSUMER AFFAIRS TO GET THIS CAR TOWED TO WARNER KIA. TURNS OUT THEY FORGOT TO REPLACE A BRACKET DURING THE ENGINE REPLACEMENT, NOT VERY SMART IN MY OPINION FOR SO CALLED CERTIFIED MECHANICS. I GOT IT BACK AGAIN FEB. 2019. NOW IT IS MARCH 2019, MY TRANSMISSION APPEARS TO BE SLIPPING, HESITATING TO PICK UP SPEED. I ALMOST GOT HIT BY A SEMI TRYING TO GET ONTO THE INTERSTATE BECAUSE CAR WOULD NOT GO FAST ENOUGH. MY UNCLE TRIED TO SEE IF HE COULD CHECK MY TRANSMISSION FLUID AND OF COURSE IT IS ENCASED, BUT WHILE DOING THIS HE NOTICED THE ENGINE COOLANT WAS VERY LOW. THE LEVEL IS BELOW L. MY ENGINE WAS JUST REPLACED NOT TOO LONG AGO AND IT WAS IN THE SHOP AGAIN FOR MORE WORK JUST LAST MONTH. I AM BEYOND FRUSTRATED. I HAVE MADE CONCERNS WITH KIA CONSUMER AFFAIRS AND HAVE NOT GOTTEN ANYWHERE. I WILL OWE ON THIS CAR FOR ANOTHER 2 YEARS AND IT LOOKS LIKE IT WON'T LAST. ALSO UPSIDE DOWN ON LOAN. NOW I AM SCARED THAT MY CAR WILL CATCH ON FIRE OR CAUSE AN ACCIDENT WITH MY CHILDREN IN MY CAR ALL BECAUSE KIA CAN NOT MAKE BETTER VEHICLES OR AT LEAST TRY TO REIMBURSE THEIR CUSTOMERS TO KEEP THEM HAPPY. I WANT A NEW CAR, AND I WANT KIA TO PAY FOR IT AND OTHERS VEHICLES.