NHTSA Complaint #11187067 — 2019 FORD FUSION HYBRID

TL* THE CONTACT OWNS A 2019 FORD FUSION. AS THE CONTACT PULLED THE VEHICLE INTO A PARKING SPACE AND PLACED THE GEAR INTO PARK, THE ENGINE REVVED THREE TIMES. THE VEHICLE JERKED FORWARD BEFORE SHUTTING OFF ON ITS OWN. A FEW MINUTES LATER, THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR SERVICE DEPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT SHE NO LONGER WANTED THE VEHICLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER TO TRY TO GET OUT OF THE LEASE. THE MANUFACTURER ASSIGNED A CASE NUMBER AND MANAGER TO THE CONTACT. THE CASE MANGER INFORMED THE CONTACT THAT THE DEALER FOUND NO FAILURE AND COULD NOT LEASE HER ANOTHER VEHICLE. THE CONTACT REFUSED TO TAKE THE VEHICLE BACK AND THREATENED TO MAKE NO MORE PAYMENTS ON IT EVEN IF IT RUINED HER CREDIT. THE FOLLOWING DAY, THE DEALER TRIED TO RETURN THE VEHICLE, BUT THE CONTACT REFUSED. THE CONTACT SPOKE WITH THE DEALER MANAGER AND THEY FINALLY AGREED TO LET THE CONTACT LEASE A NEW VEHICLE; HOWEVER, THEY ROLLED OVER THE OTHER LEASE INTO THE NEW VEHICLE, WHICH DOUBLED THE MONTHLY PAYMENTS. THE DEALER JUSTIFIED THIS BY STATING THAT NO FAILURE WAS FOUND WITH THE FIRST VEHICLE AND BLAMED THE CONTACT. THE FAILURE MILEAGE WAS 100.