NHTSA Complaint #11186937 — 2012 CHEVROLET TRAVERSE

IN DECEMBER OF 2018 I TOOK MY CAR TO DIANE SAUER IN WARREN OHIO BECAUSE THE STABILIZER TRACTION CONTROL LIGHT CAME ON AND THE CAR WAS DRIVING VERY ROUGH. I TOOK IT TO DIANE SAUER AND SERVICE MANAGER KEITH SAID NOTHING WAS WRONG WITH IT AND DIDN'T CHARGE ME FOR THE DIAGNOSTIC REPORT. I TOOK MY CAR BACK IN JANUARY 2019 WITH SAME PROBLEM BUT WORSE. SO BAD I GOT OFF THE BY-PASS AND HAD IT TOWED. DIANE SAUER HAD MY CAR FOR TWO WEEKS AND NEVER CALLED ABOUT THE CAR. I HAD TO REPEATEDLY CALL THEM. AFTER TWO WEEKS THEY SAY THE ENGINE WAS GONE. KEITH TOLD GM IT WAS DUE TO LACK OF MAINTENANCE. I PROVIDED GM AND DIANE SAUER WITH ALL RECEIPTS OF MY OIL CHANGE. I BOUGHT THAT CAR FROM DIANE SAUER BRAND NEW!!! I TOOK CARE OF THE CAR AND AFTER SEVEN YEARS THEY SAY THE ENGINE IS GONE!!!! NO WAY!!! I TOOK GREAT CARE OF THAT CAR!!! DIANE SAUER NEEDS TO STAND BEHIND THEIR PRODUCTS!!!! DIANE SAUER WOULD NOT BE IN BUSINESS WITHOUT YOUR CUSTOMERS WHO SUPPORT YOUR BUSINESS!!!! STAND BEHIND YOUR PRODUCTS!!!! BE HONEST!!! THE TRUST IS GONE!!!!!!